GDPR - Madame's Home

Our Commitment to Your Personal Data (GDPR)

At Madame’s Home, we attach fundamental importance to the protection of your privacy and the security of your personal data. As an e-commerce store, we need to collect certain information to prepare your eyelash extension orders and deliver them to you, but we do so in strict compliance with the General Data Protection Regulation (GDPR).

Our commitments are based on three core principles:

Data Minimization: We only ask for the data strictly necessary to provide our services (for billing, delivery, and order tracking).
Security: Your payments are secured by global experts (Stripe, PayPal) and your credit card numbers are never stored on our servers.
Control: You remain in control of your data at all times and we never sell your information to third parties.

For technical details about our data processing, our subcontractors, and legal retention periods, we invite you to read our comprehensive Read our Privacy Policy

Understanding Your Data Rights

In accordance with European regulations and the French Data Protection Act (“Informatique et Libertés”), you have strict rights regarding your personal information:

Right of access and portability: You have the right to know exactly what data we hold about you. If you have a customer account on our store, you can ask us for a full export of your data.
Right to rectification: If your information is inaccurate (for example, a change in delivery address or email address), you have the right to request an update. (Note: you can also easily do this yourself directly from your “My Account” area).
Right to erasure (“Right to be forgotten”): You can ask us to delete your account and the personal data attached to it. (Please note: for legal accounting and tax reasons, French legislation requires us to keep your order invoices for 10 years).
Right to object and restrict processing: You can object to certain processing operations or request a temporary freeze on the use of your data.

How to Exercise Your Rights

For any request concerning the exercise of your rights (deletion request, data export, etc.), the procedure is simple and completely free of charge.

All you need to do is contact SINA (Data Controller) by email at the following address: 📧 contact@madameshome.fr

In order for us to process your request efficiently, please:

Specify the subject of your request (e.g., “GDPR request to delete my customer account”).
Write to us from the exact email address you used when creating your account or placing your order.
In some cases, if we have a legitimate doubt about your identity, we may ask you for proof of identity to prevent a third party from usurping your rights.

In accordance with the law, we are committed to processing your request within a maximum of 30 days from the receipt of your email.

Manage Your Cookie Preferences

During your first visit to the Madame’s Home website, you set your choices regarding non-essential cookies (such as the Google Analytics tracking tool).

The GDPR requires that it must be as easy to withdraw consent as it is to give it. Have you changed your mind? You can modify your browsing preferences at any time by reopening our CookieYes cookie manager with a single click:

Filing a Complaint with the Supervisory Authority (CNIL)

We make every effort to protect your data and respond to your requests promptly. However, if after contacting us you feel that your rights regarding your personal data are not being respected, you have the right to lodge an official complaint with the French Data Protection Authority (CNIL):

Website: www.cnil.fr/en/home
Postal address: CNIL – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, FRANCE.

Manage your cookie preferences

When you first visited Madame’s Home, you set your preferences for non-essential cookies (analytics, marketing, enhanced content).

The GDPR requires that withdrawing consent be as easy as giving it. You can review or update your choice at any time by clicking the button below: